In this post i’m going to be sharing with you my “6 Best WordPress Live Chat Plugins for Improved Customer Service and Increased Conversions”.
What is a Live chat Plugin ?
A live chat plugin is a software that allows website visitors to communicate with the website’s owners or representatives in real-time through a chat interface.
These plugins are typically added to a website by installing a code snippet or by using a plugin on a content management system (CMS) such as WordPress.
Live chat plugins usually allow website visitors to chat with customer service representatives, sales teams, or other employees of the website.
They also usually provide features such as chat history, automatic greetings, and visitor tracking. Live chat plugins can be helpful for businesses as they can lead to increased customer satisfaction and conversions, as well as provide insights into customer behavior on the website.
10 things to look out for in a good WordPress live chat plugin
Here are some qualities of a good live chat plugin:
- User-friendly interface: The plugin should be easy to navigate and use for both website visitors and the website representatives.
- Real-time communication: The plugin should allow for real-time communication between website visitors and representatives.
- Customizable: The plugin should be customizable, allowing website owners to adjust the design, language, and other settings to match their branding.
- Multi-language support: The plugin should support multiple languages, making it accessible to a wider range of visitors.
- Multi-channel support: The plugin should allow for communication through multiple channels such as website chat, email, social media, etc.
- Visitor tracking and chat history: The plugin should have the ability to track visitor behavior on the website and provide chat history, which can be useful for customer service and sales teams.
- Mobile-friendly: The plugin should be compatible with mobile devices, as more and more users are accessing the internet through mobile devices.
- Integration with other tools: The plugin should integrate well with other tools such as CRM, helpdesk, and marketing automation software.
- Support and updates: The plugin should be supported by its developers and receive regular updates to ensure compatibility with the latest version of the website platform and to fix any security vulnerabilities.
- Cost-effective: The plugin should be reasonably priced and offer a good value for money.
6 Best WordPress Live Chat Plugins
When it comes to adding live chat functionality to your WordPress website, there are a variety of options available in the form of plugins. Here are some of the best live chat plugins for WordPress:
- Tawk.to: This plugin is free to use and offers a wide range of features, including the ability to chat with visitors in real-time, view past chats, and set up automatic greetings, tawk.to is one of the most popular livechat plugin for WordPress and it comes with mobile app and ability to install on custom made websites as well.
- LiveChat: This plugin offers a 14-day free trial and provides a customizable chat widget, multiple agent support, and the ability to track visitor behavior on your website.
- Pure Chat: This plugin is also free to use and offers a simple, user-friendly interface. It includes features such as automatic greetings, visitor tracking, and the ability to chat with multiple visitors at once.
- WP Live Chat Support: This plugin is free and offers features such as real-time chat, offline messaging, and the ability to chat with multiple visitors at once.
- Chatfuel : This plugin offers a 14-day free trial and provides a customizable chat widget, multiple agent support, and the ability to track visitor behavior on your website.
- Drift: This plugin offers a 14-day free trial and provides a customizable chat widget, multiple agent support, and the ability to track visitor behavior on your website.
When choosing a live chat plugin for your WordPress website, it’s important to consider the specific needs of your business and your website visitors. Each of the above options has its own unique set of features and pricing plans, so be sure to research and compare them before making a final decision.